Frequently asked questions

You don't need to have it figured out first. Start with an initial physio assessment where your first visit will include a thorough intake and movement assessment. Your clinician will work out with you which combination of care — Physiotherapy, Massage, Clinical Pilates, or Kinesiology — makes the most sense. If you are still unsure feel free to contact the clinic for more help.

We ask for 48 hours’ notice to cancel or reschedule, so we can offer that time to another client.  Late cancellations or missed visits, barring illness or emergency, will cost the full amount of the missed appointment.

Yes. We direct bill most major extended Canadian health insurance providers. Coverage varies a lot between individual policies, so we may not be able to bill yours directly — any amount your insurer doesn't cover is your responsibility. Check with your provider for your plan's specifics.

Canada Life, CINUP, Chambers of Commerce, ClaimSecure, Cowan, Desjardins, Equitable Life of Canada, First Canadian, GMS Carrier 49, GMS Carrier 50, GroupHEALTH, Group Source, Industrial Alliance, Johnson Inc, Johnston Group Inc, Manion, Manulife, Maximum Benefit, Medavie Blue Cross, RWAM Insurance Administrators, TelusAdjudicare, UV Insurance, Sun Life, Pacific Blue Cross, Green Shield, Empire Life, and SSQ Financial Group, Belair Direct (formerly Johnson Inc), Canada Life PSHCP, People Corporation, Simply Benefits

Yes we do accept ICBC. Bring your claim number, date of injury, and any adjuster or case manager details to your first appointment. Unfortunately we do not accept WCB at this time.

Yes. Every first session includes a full assessment and hands-on care or guided movement in that same visit, so you leave with something started, not just a plan for later.

Your first appointment is about understanding your situation — your history, how you move, what you're working toward. You'll leave with a clearer picture of what's going on, some hands-on treatment or guided movement, and a clear next step.

The goal is to ease what's bringing you in, give you the tools to manage on your own, and get you to a point where regular visits aren't necessary. Success looks like your independence, not a running tab of sessions.

Comfortable, flexible clothing that lets you move easily - athletic wear, shorts, or a tank top work well, since your physiotherapist needs to see the area you're there for. Bring whatever shoes or orthotics you normally use for your support or activity.

Kitsilano has ample free street parking on West 4th between Waterloo and Musqueamview St. UBC Wesbrook Village has free 2 hr parking in lot out front and underground, free 1 hr street parking.

Yes — both clinics are wheelchair accessible, with open hallways and easy entry into every treatment room.