FAQ

A doctor’s referral is not required to see any of our physiotherapists, kinesiologists or massage therapists (RMT) for private treatment. Some private insurance companies require a doctor’s referral before providing extended coverage for our services, however, each one is different so it is best to check your personal plan. Please call us if you need further assistance.

For all appointments:

• Doctors referral (if you have one)
• PHN number
• Diagnostic test results relevant to your injury (CT scan, X-ray, MRI results)
• ICBC clients – Claim #, date of accident, care card, case manager’s name, and number

For physiotherapy and needling:

• Shorts – If you are being treated for a back, hip, knee, ankle or foot problem
• Tank top – If you are being treated for a neck, shoulder, or upper back problem
• Shoes/ orthotics- If you have a lower extremity injury related to a sport it may be helpful for you to bring the shoes (including orthotics) you use to participate in that sport.
• ICBC clients – Claim #, date of accident, care card, case manager’s name, and number

Although our clientele vary, our physiotherapists and massage therapists commonly see people for neck and back pain, overuse injuries, tendonitis, muscle and ligament sprain/strains, arthritis, post-surgical rehabilitation, and injuries related to a motor vehicle accident. Please call us if you are unsure as to whether or not we can treat your condition. At least, we can point you in the right direction.

Private or Extended Health Plans: We are currently able to direct bill the following insurance companies: Canada Life, CINUP, Chambers of Commerce, ClaimSecure, Cowan, D.A. Townley, Desjardins, Equitable Life of Canada, First Canadian, GMS Carrier 49, GMS Carrier 50, GroupHEALTH, Group Source, Industrial Alliance, Johnson Inc, Johnston Group Inc, Manion, Manulife, Maximum Benefit, Medavie Blue Cross, RWAM Insurance Administrators, TelusAdjudicare, UV Insurance, Sun Life, Pacific Blue Cross, Green Shield, Empire Life, and SSQ Financial Group. Please note that coverage between policies vary greatly and we may not be able to direct bill your individual policy. Payment for any amounts not covered by the insurance company will be your responsibility. Please check with your provider for more information regarding coverage under your policy.

Government Assistance: For clients that qualify for Supplementary Benefits with the Medical Services Plan (MSP), a total of 10 subsidized treatments are shared between physiotherapy, non-surgical podiatry, massage therapy, naturopathy, acupuncture and chiropractic. For more information, visit http://www.health.gov.bc.ca/msp

ICBC: We accept ICBC claims for physiotherapy, kinesiology and massage therapy if your coverage is approved, active, and you can provide the necessary documentation. ICBC covers a portion of your therapy, but you are responsible for the user fees due at each treatment. If you have more questions about your coverage, please discuss with your adjuster