West 4th, Kitsilano3303 West 4th Ave, Vancouver BC, V6R 1N6
Wesbrook Village, UBCnew#6-5958 Webber Lane Vancouver, BC, V6S 0J9
- Mon - Fri:7am - 7pm
- Sat:9am - 2pm
Free 2 hr parking in lot out front and underground, free 1 hr street parking
Buses that stop at W 16th and Wesbrook - 25, 33, 43, 49, 480 (about a 7 min walk). Buses that stop at Wesbrook Mall and Birney Ave - 41, C18, C20 (about a 3 min walk)
(We're located right above the Shoppers Drug Mart.)
Kitsilano - Staff
q: Do I need a doctor’s referral?
A doctor’s referral is not required to see any of our physiotherapists or massage therapists (RMT) for private treatment. Some private insurance companies require a doctor’s referral before providing extended coverage for our services, however, each one is different so it is best to check your personal plan. For ICBC, a physiotherapy or RMT referral from your doctor is required. Please call us if you need further assistance.
q: What should I bring to my first appointment?
For all appointments:
- Doctors referral (if you have one)
- PHN number
- Diagnostic test results relevant to your injury (CT scan, X-ray, MRI results)
- ICBC clients- Doctor’s referral, claim #, Carecard, case manager’s name and number
For physiotherapy and needling:
- Shorts – If you are being treated for a back, hip, knee, ankle or foot problem
- Tank top – If you are being treated for a neck, shoulder, or upper back problem
- Shoes/ orthotics- If you have a lower extremity injury related to a sport it may be helpful for you to bring the shoes (including orthotics) you use to participate in that sport.
- ICBC clients- MD referral, claim #, Carecard, case manager’s name and number
q: What conditions do you commonly treat?
Although our clientele vary, our physiotherapists and massage therapists commonly see people for neck and back pain, overuse injuries, tendonitis, muscle and ligament sprain/strains, arthritis, post-surgical rehabilitation, and injuries related to a motor vehicle accident. Please call us if you are unsure as to whether or not we can treat your condition. At least, we can point you in the right direction.
q: Are your services covered under insurance?
Private or Extended Health Plans: We are currently able to direct bill the following insurance companies: CINUP, Chambers of Commerce, Cowan, First Canadian, Great-West Life, Industrial Alliance, Johnson Inc, Johnston Group Inc, Manulife, Maximum Benefit, Sun Life, Pacific Blue Cross, Green Shield and SSQ Financial Group. Please note that coverage between policies vary greatly and we may not be able to direct bill your individual policy. Payment for any amounts not covered by the insurance company will be your responsibility. Please check with your provider for more information regarding coverage under your policy.
Government Assistance: For clients that qualify for Premium Assistance with the Medical Services Plan (MSP), a total of 10 subsidized treatments are shared between physiotherapy, non-surgical podiatry, massage therapy, naturopathy, acupuncture and chiropractic. For more information, visit http://www.health.gov.bc.ca/msp
ICBC: We accept ICBC claims for physiotherapy and active rehab if your coverage is approved, active, and you can provide the necessary documentation. ICBC covers a portion of your therapy, but you are responsible for the user fees due at each treatment. ICBC may choose to reimburse you for these fees at the end of your claim. If you have more questions about your coverage, please discuss with your adjuster